Privacy Policy

Last Updated: November 15, 2020

At The Design Freak your privacy is of utmost importance to us. We aim to provide exceptional protection and privacy of all data that is collected through our websites. This Policy explains how The Design Freak collects, uses, discloses, and retains your information, including the use of personal information in connection with interest-based advertising.

Our Privacy Policy is updated in accordance to the law and changes may be made from time to time by posting a new version of this Privacy Policy on our website https://thedesignfreak.ca. The Design Freaks's collection, use, disclosure, and retention of your personal information will be governed by the version of this Privacy Policy in effect at that time. Your continued dealings with The Design Freak subsequent to any changes to this Privacy Policy will signify your consent to the collection, use, disclosure, and retention of your personal information in accordance with the changed Privacy Policy. Accordingly, you should check the "Last updated" date of this Privacy Policy (at the top of the page) and review any changes since the last version.

Your Consent​

When you provide The Design Freak with your personal information, you consent to The Design Freak's collection, use, disclosure, and retention of your information in accordance with this Privacy Policy and as otherwise permitted by law.

Personal Information​

"Personal information" means information about an identifiable individual that allows someone to identify or contact you, including, for example, your mailing address, telephone number, or e-mail address.

How The Design Freak Collects Your Personal Information — You may be asked to voluntarily provide your personal information to The Design Freak anytime you are in contact with us, including when you purchase services from The Design through our website or phone calls. In those circumstances you can choose not to provide certain requested personal information, but then you may not be able to purchase services or access or use certain features of The Design Freak's websites.

For example, when you purchase products or services from The Design Freak (including at sales via phone, in-person or through the website), when you create or manage an account with The Design Freak (including a user account for The Design Freak website), when you send us an e-mail, when you register or subscribe for The Design Freak's newsletters or promotions, or participate in The Design Freak's promotions, sweepstakes, contests, or surveys, and when you contact The Design Freak; The Design Freak (or its service provider) may collect a variety of your personal information, including your name, date of birth, credit card and payment information, mailing addresses, e-mail address, phone numbers, and any other personal information you voluntarily provide. In addition, The Design Freak may retain your purchase history from websites.

You might also provide The Design Freak with the personal information (such as name, e-mail, mailing address) of other persons, such clients or businesses for whom you purchase services or friends that you refer to our website. Please ensure that you have other persons' consent before you provide their personal information to The Design Freak.

How The Design Freak Uses Your Personal Information — The Design Freak uses your personal information for various purposes in connection with our relationship with you for the provision of our products and services, including: (a) to contact and correspond with you regarding your transactions and your use of The Design Freak's products and services, (b) to provide you with information regarding The Design Freak's announcements, promotions, upcoming events, new products, and special features; (c) to facilitate transactions and process orders and payments for products and services purchased by you (including to remind you of un-purchased quotes you have received, to contact you regarding billing and payment discrepancies, and to validate receipts); (d) to process and respond to your specific suggestions, comments, inquiries and requests, and to otherwise administer The Design Freak's relationship with you; (e) to personalize and improve your experience; (f) to administer and facilitate your participation in contests and promotions; (g) to create and manage your account; and (h) to develop, deliver, and improve The Design Freak's products, services and advertising.

The Design Freak may also develop a confidential profile for you, which will be used to provide services to you and facilitate your transactions with The Design Freak and your use of The Design Freak's websites and services.

The Design Freak may use personal information to create non-personal information, as defined in the next section, and The Design Freak may then use, disclose, transfer, and retain the non-personal information in accordance with this Privacy Policy.

Non-Personal Information​

The Design Freak also creates and collects "non-personal information" - information that is not associated with or linked to your personal information, including personal information that has been aggregated or otherwise anonymized so that it no longer relates to an identifiable individual.

The Design Freak may use, disclose, transfer and retain non-personal information for any purpose and in any manner whatsoever.

If non-personal information is combined with personal information, then the non-personal information will be treated as personal information for the purposes of this Privacy Policy.

Cookies and Technologies​

The Design Freak's websites, online services, e-mail messages, and advertisements may use "cookies" and other similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies collect information that assists The Design Freak to improve products and services, advertising, customer communications and the overall experience.

For example, The Design Freak may use information collected through cookies and similar technologies to recognize the user of The Design Freak's websites and supplement our confidential profile for that user, determine a user's general location to tailor the website content to that user's location, track use of the websites, offer personalized web page content, information, and advertisements, and otherwise facilitate and improve the website experience. You may choose to decline or disable cookies if your web browser permits, but doing so may affect your ability to access or use certain features of our website. Information about how Google uses cookies and how you can limit or disable certain kinds of cookies on your personal computer or mobile device is available here: www.google.com/policies/privacy/partners/ and www.google.com/policies/technologies/ads/.

Information provided by cookies may be collected and processed by The Design Freak or by its third party service providers, including Google and Facebook.

Third Party Analytics and Ad Serving Services ​

The Design Freak uses certain third-party analytics and/or ad serving services on its websites. The providers of these services may independently collect, use, and disclose your IP address address and the general location of the IP address, together with information (not including your name, address, e-mail address, or telephone number) about your visits to this and other websites that they service in accordance with their own privacy policies (and not this privacy policy). These services may use their own cookies and other data collection technologies. They may use this information in order to improve your experience, to gain a view of how people are using websites that they service so that improvements can be made, and as otherwise permitted in their privacy policies.

The Design Freak's websites may make use of Google Analytics Demographics and Interest Reporting. The Design Freak and third party vendors, including Google, may use first-party cookies (such as Google Analytics cookies) and third party cookies to collect information, including but not limited to, geographic, demographic, and interest reporting information, to recognize and understand user preferences, make improvements to The Design Freak’s websites and services, choose content to display to you, and for other business purposes.

You may opt-out of tracking and prevent your data from being collected and used by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.

Retention, Location, and Protection of Personal Information​

The Design Freak retains your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy or such longer retention period as may be required or permitted by applicable law.

The Design Freak will store and process your personal information in Canada, the United States, and other countries. The laws of other countries regarding the collection, use, disclosure, and retention of personal information may be different from the laws of Canada and the United States. The disclosure of your information in accordance with this Privacy Policy may result in your personal information being transferred outside of Canada, the United States, or your country.

Personal Information of Children — The Design Freak does not knowingly collect personal information from children who are under 13 years of age. Please immediately contact The Design Freak at one of the addresses noted below if you believe that The Design Freak has unintentionally collected personal information from a child under 13 years of age. If The Design Freak learns that it has inadvertently collected the personal information of a child under 13 years of age, The Design Freak will use reasonable efforts to delete that information from its systems (except to the extent that retention of the personal information is required or permitted by applicable law).

Unsubscribing to Newsletters and Messages — You may unsubscribe from The Design Freak's electronic newsletters and similar messages by using the applicable self-service unsubscribe procedure (for example, by clicking an unsubscribe link in an e-mail) or by contacting The Design Freak Concierge at info@thedesignfreak.ca or 1-888-407-2399. From time to time, The Design Freak may use your personal information to communicate with you regarding important matters, such as information about your purchases or updates to The Design Freak's Privacy Policy or the terms of use that govern our website. Because that information is important, you may not opt out of receiving these communications.

Accuracy and Access to Personal Information​

You can help The Design Freak maintain the accuracy and completeness of your information (including your The Design Freak website account information) by notifying The Design Freak of any changes to your personal information. You may update your The Design Freak website account information through our website.

Contact​

If you have any questions or concerns regarding our Privacy Policy, please send an e-mail to
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